Support

EU          € 4,50
World    € 10,-

Free Worldwide shipping on all orders over € 50.-

Handling

Each order is lovingly packaged by hand and our packaging is made from the highest quality post-consumer fibre.

We will aim to dispatch your order within three working days, but if your order is urgent, please contact us via email info@dicksdontlie.com and we will endeavour to prioritise your order.

Payment

Dicks Don’t Lie accepts most major credit and debit cards. You can also choose to pay using PayPal or iDEAL.

Are you satisfied with the garment that you have bought but is the size not right? No problem, you can return your product within 30 days. If you want to return your order you can send it back to our return address. Your return shipment must always be registered in advance at service@dicksdontlie.com.

Without pre-notification to this e-mail address we can unfortunately not handle your return.

As soon as we receive your return shipment, we will refund the amount to your account after checking. Now you can make a new order with the right size via our webshop.

The costs for the return shipment are for your own account. We recommend using a track & trace service. Always ask for a shipping receipt so you can keep an eye on the shipment. Dicks Don’t Lie is not liable for loss or theft of your return shipment.

We only accept products in original and unworn condition. Products that are damaged, contain traces of use such as odors, are not accepted. The products must be carefully packed in the original packaging. Add the original Dicks Don’t Lie packing slip to the contents of the shipment.

Return your products?

If you want to return your order you can send it back to our return address. Your return shipment must always be registered in advance at service@dicksdontlie.com. Without pre-notification to this e-mail address we can unfortunately not handle your return.

The costs for the return shipment are for your own account. We recommend using a track & trace service. Always ask for a shipping receipt so you can keep an eye on the shipment. Dicks Don’t Lie is not liable for loss or theft of your return shipment.

We only accept products in original and unworn condition. Products that are damaged, contain traces of use such as odors, are not accepted. The products must be carefully packed in the original packaging. Add the original Dicks Don’t Lie packing slip to the contents of the shipment.

14 days to change your mind

As a consumer you have a cooling off period of 14 days at www.dicksdontlie.com. You can return your product without giving a reason within 14 days, starting on the day of delivery. Exceptions are personalized products / customization. The product can only be returned unused and in the original, undamaged packaging.

The costs for the return shipment are for your own account. We recommend using a track & trace service. Always ask for a shipping receipt so you can keep an eye on the shipment. Dicks Don’t Lie is not liable for loss or theft of your return shipment.

We only accept products in original and unworn condition. Products that are damaged, contain traces of use such as odors, are not accepted. The products must be carefully packed in the original packaging. Add the original Dicks Don’t Lie packing slip to the contents of the shipment.

For the repayment of amounts already paid (in case of prepayment) we need your bank account number (IBAN). Customers from outside the Netherlands must mention the IBAN and BIC / Swift number of their own bank.

Please note: the account number you specify for the reimbursement must be the same as the account number of which you made the payment to www.dicksdontlie.com. This i.v.m. possible fraud concerning repayments.

Defects

In case you discover that on delivery the product you ordered is damaged, we ask you to report this within 24 hours. Send a mail to service@dicksdontlie.com with a photo of the defective product in the appendix. We will contact you as soon as possible to solve the problem. After the 24-hour period we can no longer be held responsible for defective products.

Return address

Dicks Don’t Lie
Kasteel Holtmeulenstraat 9
6222 AV Maastricht
The Netherlands

Dicks Don’t Lie respects the privacy of its website visitors, in particular their rights regarding the automatic processing of personal data. We have therefore formulated and implemented a policy on complete transparency with our customers regarding the processing of personal data, its purpose(s) and the possibilities to exercise your legal rights in the best possible way. If you require any additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): Until you accept the use of cookies and other tracking devices, we will not place any non-anonymised analytical cookies and / or tracking cookies on your computer, mobile phone or tablet. With the continued visit of this website you accept these terms of use and you accept the use of cookies and other tracking systems, unless we have provided for another method of accepting cookies on our website. The current available version of this privacy policy is the only version that applies while visiting our website until a new version replaces the current version.

01  Definitions

Website (hereinafter: “Website”) www.dicksdontlie.com.

Party responsible for processing personal data (hereinafter: “the controller”): Dicks Don’t Lie, established at Kasteel Holtmeulenstraat 9, 6222 AV Maastricht, The Netherlands, Chamber of Commerce number: 50875922 .

02  Access to the website

Access to and use of the website are strictly personal. You will refrain from using the data and information of this website for your own commercial, political or advertising purposes, as well as for any commercial offers, in particular unsolicited electronic offers.

03  Website content

All brands, images, texts, comments, illustrations (animated) images, video images, sounds and all the technical applications that can be used to operate this website and more generally all the components used on this website, are protected by the laws on intellectual property. Any reproduction, repetition, use or modification, by any means whatsoever, of all or just part of it, including technical applications, without the prior written permission of the controller, is strictly prohibited. The fact that the controller may not take immediate action against any infringement, can not be considered as a tacit consent, nor of a waiver of any right to prosecute the infringing party.

04   Management of the website

For the purpose of proper management of the site, the controller may at any time:

• suspend, interrupt, reduce or decline the access to the website for a particular category of visitors
• delete all information that may disrupt the functioning of the website or conflicts with national or international laws or is contrary to internet etiquette
• make the website temporarily unavailable in order to perform updates

05   Responsibilities

The controller is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities. You, yourself, are responsible for the way you seek connection to our website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the Internet. Furthermore, you are responsible for which websites you visit and what information you seek.

• The controller is not liable for any legal proceedings taken against you:
• because of the use of the website or services accessible via the Internet
• for violating the terms of this privacy policy

The controller is not liable for any damages that incur to you or third parties or your equipment, as a result of your connection to or use of the website and you will refrain from any subsequent (legal) action against the controller.

If the controller is involved in a dispute because of your (ab)use of this website, he is entitled to (re)claim all subsequent damages from you.

06  Collection of data

Your personal data will be collected by Dicks Don’t Lie.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’).

An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

The personal data that are collected on the website are used mainly by the collector in order to maintain a (commercial) relationship with you and if applicable in order to process your orders. They are recorded in an (electronic) register.

07   Your rights regarding information

Pursuant to Article 13 paragraph 2 sub b GDPR each data subject has the right to information on and access to, and rectification, erasure and restriction of processing of his personal data, as well as the right to object to the processing and the right to data portability.

You can exercise these rights by contacting us at Dicks Don’t Lie Privacy.

Each request must be accompanied by a copy of a valid ID, on which you put your signature and state the address where we can contact you.

Within one month of the submitted request, you will receive an answer from us. Depending on the complexity and the number of the requests this period may be extended to two months.

08  Legal obligations

In case of infringement of any law or regulation, of which a visitor is suspected and for which the authorities require the personal data collected by the collector, they will be provided to them after an explicit and reasoned request of those authorities, after which these personal data do not fall anymore under the protection of the provisions of this Privacy policy.

If any information is necessary in order to obtain access to certain features of the website, the controller will indicate the mandatory nature of this information when requesting these data.

09  Collected data and commercial offers

You may receive commercial offers from the collector. If you do not wish to receive them (anymore), please send us an email to the following address: Dicks Don’t Lie Privacy

Your personal data will not be used by our partners for commercial purposes.

If you encounter any personal data from other data subjects while visiting our website, you are to refrain from collection, any unauthorized use or any other act that constitutes an infringement of the privacy of the data subject(s) in question. The collector is not responsible in these circumstances.

10  Data retention

The collected data are used and retained for the duration determined by law.

11  Cookies

A cookie is a small text file placed on the hard drive of your electronic device upon visiting our website. A cookie contains data so you can be recognized as a visitor when you are visiting our website. It enables us to adjust to your needs and it facilitates you to log in on our website. When you visit our website, we inform you about the use of cookies. By continuing to use our website you accept its use, unless we ask permission by other means. Your consent is valid for a period of thirteen months.

For more information about the Dicks Don’t Lie cookies, check the ‘Cookies’ tab on this support page.

12  Imagery and products offered

You cannot derive any rights from the imagery that accompanies any offered product on our website.

13  Applicable Law

These conditions are governed by Dutch law. The court in the district where the collector has its place of business has the sole jurisdiction if any dispute regarding these conditions may arise, save when a legal exception applies.

14  Contact

For questions, product information or information about the website itself, please contact: Dicks Don’t Lie Privacy.

This is the Cookie Policy for Dicks Don’t Lie, accessible from https://www.dicksdontlie.com

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Account related cookies
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

• Login related cookies
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Email newsletters related cookies
  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

• Orders processing related cookies
  This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

• Forms related cookies
  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.

• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: privacy@dicksdontlie.com.

in all languages / in alle talen / en todos los idiomas / auf allen Sprachen / dans toutes les langues / en tutte le lingue / σε όλες τις γλώσσες / na wszystkie języki / på alla språk / في جميع اللغات / на всех языках

Download PDF

General Information

These Terms and Conditions (the “Agreement”) apply to all purchases and use of products from Dicks Don’t Lie, a company registered in The Netherlands and based in Maastricht (“we,” “us,” or “the Company”). By accessing or using our website and purchasing products, you agree to be bound by the terms set out in this Agreement.

Definitions

For clarity and consistency, the following definitions apply throughout this Agreement:

Dicks Don’t Lie: Refers to the company Dicks Don’t Lie, based in Maastricht, The Netherlands, registered with the Dutch Chamber of Commerce under number 50875922.

Customer: Any person or business who enters into an agreement with Dicks Don’t Lie for the purchase of products.

Parties: Refers collectively to both Dicks Don’t Lie and the Customer.

Consumer: A Customer who is a private individual acting for personal, non-commercial purposes.

Applicability

These Terms and Conditions apply to all offers, proposals, activities, orders, agreements, and deliveries of services or products by or on behalf of Dicks Don’t Lie. Deviations from these terms are only valid if explicitly agreed to in writing by both parties. The parties explicitly exclude the applicability of any additional or deviating terms and conditions from the customer or third parties.

Prices

All prices listed by Dicks Don’t Lie are in euros, including VAT but excluding other costs such as administrative fees, duties, shipping, or transportation costs, unless otherwise stated or agreed upon. Dicks Don’t Lie reserves the right to change the prices for products or services at any time. Increases in the cost prices of products or parts thereof, which Dicks Don’t Lie could not foresee at the time of making an offer or concluding the agreement, may lead to price increases. The consumer has the right to cancel the agreement due to a price increase, unless the increase is a result of a legal regulation.

Samples / Models

If the customer has received a sample or model of a product, no rights can be derived from this, except if explicitly agreed by both parties that the products will be delivered in accordance with the sample or model.

Consequences of Late Payment

If the customer does not make payment within the agreed-upon term, Dicks Don’t Lie reserves the right to charge interest of 1.5% per month from the day the customer is in default, with a partial month being considered as a full month. In case of default, the customer is also liable for collection costs, and may be required to pay a compensation for damages. If the customer fails to pay on time, Dicks Don’t Lie may suspend its obligations until payment is made. In the event of liquidation, bankruptcy, attachment, or suspension of payment on the part of the customer, Dicks Don’t Lie’s claims against the customer become immediately due and payable.

Right of Recovery of Goods

Once the customer is in default, Dicks Don’t Lie has the right to invoke the right of recovery of the unpaid products delivered to the customer. Dicks Don’t Lie can exercise this right through written or electronic notification. Once the customer has been informed about the invoked right, the customer must return the respective products to Dicks Don’t Lie immediately, unless otherwise agreed. The costs of collection or return of the products are for the customer’s account.

Right of Cancellation

A consumer can cancel an online purchase within a cooling-off period of 14 days without giving any reason, provided that:

• the product has not been used;
• the product is not one that may spoil quickly, such as food or flowers;
• the product has not been specially customized for the consumer;
• the product is not one that for hygiene reasons cannot be returned (underwear, swimwear, etc.);
• the seal is intact if the product concerns a data carrier with digital content (DVDs, CDs, etc.);
• it is not a (vacation) trip, transport ticket, catering order, or form of recreational activity;
• it is not a loose-leaf magazine or newspaper;
• it is not an urgent repair service;
• the consumer has not already exercised the cancellation right.

The cooling-off period starts:

• the day after the consumer receives the last product or part of a single order;
• as soon as the consumer receives the first product of a subscription;
• as soon as the consumer first utilizes a service;
• as soon as the consumer confirms the purchase of digital content via the internet.

The consumer can notify the cancellation right through service@dicksdontlie.com, preferably using the cancellation form available on the Dicks Don’t Lie website, www.dicksdontlie.com. The consumer is required to return the product within 14 days after notifying Dicks Don’t Lie of their cancellation. If the entire order is returned, Dicks Don’t Lie will cover the return shipping costs.

Suspension of Obligations by the Customer

The customer waives the right to suspend the performance of any obligation under this Agreement.

Right of Retention

Dicks Don’t Lie may exercise the right of retention and retain the delivered products until the customer has fully paid all outstanding invoices to Dicks Don’t Lie, unless the customer has provided sufficient security for these payments.

Retention of Title

Ownership of all delivered products remains with Dicks Don’t Lie until the customer has fully satisfied all payment obligations arising from any agreement with Dicks Don’t Lie, including claims related to a shortcoming in performance. Until then, the customer may not pledge, sell, encumber, or otherwise dispose of the products. If Dicks Don’t Lie invokes its right of retention, the Agreement is considered terminated, and Dicks Don’t Lie is entitled to compensation for damages, lost profits, and interest.

Delivery

Delivery is subject to product availability. Delivery takes place at Dicks Don’t Lie’s premises unless otherwise agreed upon. Delivery of products ordered online occurs at the address specified by the customer. If the agreed price is not paid on time, Dicks Don’t Lie has the right to suspend its obligations until the full price has been paid. In case of late payment, the customer is automatically in default and cannot object to late delivery by Dicks Don’t Lie.

Delivery Period

Any delivery period indicated by Dicks Don’t Lie is indicative and does not entitle the customer to cancel the agreement or seek damages if the period is exceeded unless explicitly agreed otherwise. The delivery period starts once the customer has completed the (electronic) order process and has received (electronic) confirmation of the order from Dicks Don’t Lie.

Actual Delivery

The customer must ensure that the actual delivery of the ordered products can take place promptly.

Transport Costs

Transport costs are the responsibility of the customer unless otherwise agreed upon.

Packaging and Shipping

If the packaging of a delivered product is opened or damaged, the customer must make a note with the carrier or delivery service before receiving the product. Failing to do so will relieve Dicks Don’t Lie of liability for any damage.

Insurance

If the customer arranges the transport of a product, they must report any visible damage to the products or packaging to Dicks Don’t Lie beforehand. Otherwise, Dicks Don’t Lie cannot be held responsible for damage.

Guarantee

The guarantee on products only applies to defects caused by manufacturing, composition, or material errors. The guarantee does not cover normal wear and tear, damage caused by accidents, modifications to the product, negligence, or improper use by the customer.

Exchange

Exchanges are only possible under the following conditions:

• the exchange takes place within 30 days of purchase with the original invoice;
• the product is in its original packaging, or the original (price) labels are still attached;
• the product is unused.

Further details regarding damage compensation, liability, disputes, and other terms regarding modification of agreements and force majeure are described in the document.

Drawn up on april 2025.